Privacy Policy

When you browse our workshop site or make a purchase, we collect information necessary to fulfill your order and provide support:

• Order & Delivery Details: Full name, shipping address, billing address, phone number, and email address.
• Payment Credentials: All credit card and payment processing data is encrypted and handled directly by certified PCI-DSS Level 1 payment gateways. We never store raw payment card numbers on our servers.
• Device & Technical Information: IP address, browser type, and operating system collected automatically to ensure platform stability and prevent fraudulent transactions.

We use the information gathered solely for legitimate culinary business operations:

• Processing, packing, and dispatching your tool orders with UPS.
• Transmitting order receipts, tracking numbers, and delivery notifications.
• Providing concierge customer service, honoring our 60-day satisfaction trial, and handling warranty inquiries.
• Screening transactions for fraud and potential unauthorized activities.

We do not sell, rent, monetize, or trade your personal information to third parties for advertising or marketing purposes. Information is only disclosed to vetted service partners strictly needed to deliver your tools (such as fulfillment carriers and secure payment gateways) or when required by legal mandate.

All data transmitted through our website is secured using industry-standard 256-bit SSL/TLS encryption. We enforce physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, alteration, or disclosure.

You have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your account records in accordance with applicable consumer privacy laws.